Mobile Direct
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My recent order socket plug for iphone is not working!
My recent order socket plug is not working! it's defective, I asked for a refund of £12.99 for the item and the store refund is now on the processed, but not the returned postage of £4.99 they said unless I changed my negative feedback here of their defective product sent out to their customer without checking it if it's in good working condition before sending it to their customer. They will refunded me the £4.99. I think this is very basic of having a quality checks to your product you selling, when you have a business you have to be mindful of having a good quality of services to customers.I don't mind having back the return postage of £4.99 but don't bribe your customer if I changed my honest feedback to your service into positive then you will refunded me the return postage I paid for returning the defective item they sent out to me.Definitely this isn't a good customer experienced. Thanks!