FlixBus
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Used to be decent
The last couple of trips and support have only been pkss poor. Was charged twice for a ticket, support claimed it would be refunded by 3rd day, 4th day comes and still nothing. Write with live chat, I was told they would be back another 3 days time, and was asked to fill a form. Email support told me the same, 3 days would pass. Now it's been 7 days and still no refund and no further word from support in any shape, only "give it 3 days". On top of this, I paid extra for 1A seat, and someone else sat on my seat then refused to give it to me, I complained again (since I fkn paid extra for this!) Not a single __ was given. Now again, on my return trip, I was charged extra for a change, and was affirmed twice that I would have the same seat that I paid extra for, only to not give me that seat I paid extra for, and no apology, no refunds, no anything. The service on this has gotten absolutely rock bottom. Even fastfood will give you a better service. I can absolutely tell you to stay far from this disgusting practice of "service" as they literally don't care about you like they used to. The prices have risen for a worse service. STAY FAR from Flexbus!!