RachaelT

Aug 9, 2023

H10 Casa Del Mar

Stayed at Hotel previously, very disappointed after returning. Bar staff are rude and very unhelpful, waited over 10 mins to get served while barman continued to serve Spanish speaking customers first that arrived after me (bar was not busy). This was my very first impression on my arrival which was very disappointing. When I got to my room I noticed that the rooms are not thourghly cleaned between guest and throughout the whole hotel you will find tons of damaged walls and water damaged roofs. My biggest upset was 1/2 of of the Breakfast and evening food where not labelled. I have been a vegetarian for 4 years and accidentally ate pork due to this. The hotel is not inclusive and I’m extremely disappointed in my experience. God forbid someone had an allergy! This hotel should have its stars lowered to 3 stars. I would not recommend staying here and will certainly not be back.