Hyatt Hotels
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This company is the most unprofessional…
This company is the most unprofessional hotel company I have ever visited. Although our booking confirmation stated the Hyatt Place Dallas/North Arlington/Grand Prairie provides breakfast, they failed to do so yet this change was not reflected in our balance (see photo attached). When we arrived to the property garbage was literally overflowing at the front door leading to the check in desk. We arrived to our room and things did not get any better. The refrigerator didn’t work, there were no linens available for the pull out couch, the phone on the room didn’t work, and the a/c only (barely)worked when you put the “fan on” option. It was so miserably hot, one of my children with eczema had a flare up. I asked the front desk staff if we could move rooms, they did not honor this request. Around 1217 a.m. the toilet in the room overflowed and poured urine and feces all over the bathroom floor and bled onto the carpet. The manager arrived at our door with a bucket and plunger and stated “he was the only one on staff and needed to get back to the front desk.” He acted as if Hepatitis isn’t a thing and like we were certified plumbers or employees of Hyatt. I immediately called customer service. George called the manager to have him move our rooms. It took him 3+ calls to get the ma shart and he asked if I could walk downstairs to “see if he was there” 😳. This could’ve been avoided as I requested to move rooms due to all of our other complaints hours before and obviously they had rooms available. The next room we arrived in reeked of a mildew odor. The next day we checked out and were told we’d be contacted by the general manager... over 192 hours later that did not happen. I followed up today and because I booked through T-Mobile and not Hyatt directly, I will not receive a refund! In short, RUN do not walk away from doing business with this sketchy organization.