Hyatt Hotels
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Hyatt members be aware!
I am a Hyatt member and have been for several years. To be a Hyatt member you collect points for special rates, discounts, and free nights etc. I had been saving my points for a special occasion with my son. On my last Hyatt stay I go to my account to check my points and they were deducted from my account. I immediately contact Hyatt to find out why and they informed me that after 2 years with no activity you loose your points. I had made reservations on the same day they canceled my points. I told them there was activity because I had made reservations for my upcoming trip which was in a few days. I was told that did not count, because they use your check out date!!! What a shame they felt it was ok to strip all my points because I only made reservations and had not stayed yet even tho they had collected my money!! I have always enjoyed my stays at the Hyatt. As a matter of fact I have always considered myself a Hyatt girl. There was a 7 day spam between the time they took all my points until I CHECKED OUT as they say u have to do. 😡 . I can no longer be a Hyatt Girl, because this has truly been a learning experience. I suppose the Hyatt is not concerned with loyalty and dedication from their customers . They are only concerned with collecting the money of their faithful customers. So sorry Hyatt but, I must take my business elsewhere hopefully to be appreciated for my loyalty!!!