Hilton Hotels
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Horrible
Horrible, rude and disrespectful. Franchaised HILTON KANSAS CITY AIRPORT. This is my 3rd time in this hotel and i last 2 stays were 25-26 and 26-28 nov. I am Diamond hilton honors and i went to their restaurant for breakfast around 6.40am. When i arrived, one employee arrived running, obviously she was late, another waitress was with me and i asked her for a doggie bag because i didnt have much time to seat for breakfast. She gave me a horrible look, when she arrived she just throw it on the table, and at that time i saw there were some pastries and i requested her if she can give me a smaller one because the pastries wont be nice and soggy if i put at the same container than the scrambled eggs. Being extremely rude said " we do not do doggie bags". I left immediately, i gave a complained to receptionist and i requested the manager number, she gave me the 1208 extension number. I called 5 times and i left 2 voice messages asking to be called. I called again and another receptionist told me that she will pass my complain and the assistant manager or manager will be contacting me urgently. Today, 10th december and i didnt hear from anybody from this horrible hotel. Let s see if bad reviews and huge complain at Hilton diamond elite will make them to be respectful and do their job properly. Dont reply this message saying u are sorry and u were busy for 2 weeks that u couldnt call me back or saying that this is not the experience u want to offer because ur franchise is so bad and shame on Hilton for franchaising to this horrible people