Aegean Airlines
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Not family friendly
Two adults and a two year old booked to fly out to see relatives in Greece. Aegean run the second leg of a Lufthansa route. Came to check in and Aegean have reallocated our seats from our pre-booked, pre-paid row at the front to the back of the plane with no notification - we only discovered the issue the day before travelling. Despite repeated attempts to resolve the issue by us over the phone and online and by Expedia (Aegean hung up on the supervisor) Aegean have failed to provide any justification or apology. Lufthansa, who run the route, are similarly disinterested - they have no say or control it seems. All we have been told is that the change is due to operational reasons. Unfortunately this is not the first time they have had an issue with us travelling with our child - during our last flight they took away the seat we had booked for him. Oh, and no one knows where the refund for the money we paid to book at the front of the plane will come from! Aegean’s customer service is shockingly bad. If they don’t want to discuss the issue they will simply hang up. There’s no point complaining, they will simply ignore any communication and not reply. We’ll not be using them again - once can be forgiven, twice is inexcusable.