Macros
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poor service overshadows great meals
I can't lie the meals are great, very tasty and great serving portions. The customer service and respect for customers is TERRIBLE! Meals were listed as delivered and had been delivered to a house other than mine. After raising this I was given a refund in credit which meant I was out of the money and food for this week. I was however given assurance that this had been addressed with the courier service and assured it would not occur again. 1 week later meals again delivered to the wrong delivery address. I was told by their automated message service that "Our senior team is only available during week days starting from 6am AEDT - 3pm AEDT". I have contacted them at 1130AEDT and told I need to wait for them to contact me, leaving me again with no meals or money for a second week in a row. Such a shame that such an oversight by Macros leaves loyal customers so dissatisfied with with so little regard