Leonardo Hotels
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Cancelled but no refund given
Booked through Booking.com on 12/8/21, payment taken 16/8/21. Cancelled 31/8/21 due to change of circumstances. No refund on credit card despite email from Booking.com confirming cancellation. Email from Booking.com said to contact the hotel direct which I did. Told that the booking had not been cancelled and they could not cancel it - it had to be cancelled through Booking.com. I confirmed that this had been done and I had evidence of this. I was told to wait while this person asked the team and came back to tell me to phone the same number and press Option "0" which I did. All this did was repeat the Menu selection over and over and finally cut me off. I have since contacted my Visa card and put a dispute on the payment already taken. Not impressed and would never recommend this hotel