Sixt
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Ripped off by an outrageous wheel damage claim.
I rented a car in Naples and drove it to Bari on a 4 day rental. When I returned it in Bari, the car had red scuff marks on 3 of the aluminum wheels - the type of marks left by chalk or chalky paint and that typically can be removed with a towel, or by buffing the tires with a mechanical buffer. Two weeks after my rental, I received a bill for more than $2000 Euros, claiming "5-10cm scratches down to the primer." Oddly, Sixt provided clear pictures that showed no scratches at all. The damages estimate was vague and I assume they charged me for the full replacement of 3 aluminum wheels. This is a situation where perhaps I would agree to pay a reasonable fee ($200 euros?). However, Sixt is claiming an amount that makes absolutely no sense and is fraudulent. I will never do business with Sixt in Italy again. [Fortunately/unfortunately, my credit card rental car insurance is simply paying the entire claim without dispute. Great, except it encourages Sixt to rip people off.]