Octopus Electric Vehicles
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The worst customer service
If I could give no stars I absolutely would. This relates to the aftercare service following a no fault car accident. I am on day 4 of having no vehicle, 3 days unable to work. We were told they would organise a car day 1. Call octopus repair and replacement line FMG to be told octopus have not confirmed it’s their vehicle. This took 2 days. Today day 4 they’re offering me a petrol car only. I drive an EV obviously and made that clear from my first call with them. I have chased calls constantly every day. Whilst every member of staff is terribly professional and empathetic nobody has resolved the issues in a timely manner. We were told we’d get uber vouchers sent immediately £30 day whilst they sorted this problem-none recieved. Absolutely shambolic service.