Gate 1 Travel
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Very bad customer service
Gate1Travel organizes good and affordable trips. Customer service is very nice and easy to reach, when you are buying your tour. Everything goes well until you have unexpected travel charges. This is where customer service is very difficult to reach and once you reach them, they are completely unhelpful. Our flight to Spain was cancelled. It was extremely difficult to change our flight and get to Spain because flight was booked through Gate1 and Gate1 does not want to help and airline company does not want to deal with you because you are not the one who booked the trip. On the way back United Airlines canceled part of our flight. United returned money to Gate1 and Gate1 does not want to give money back to us. I spoke with 3 different agents. All of them provided different answers. Last agent said that they simple don't deal with "completed trips" and there is nobody to talk to and I should write an email, which I did and I still did not hear from them. This is my money for the flight I did not have! Basically, they have good deals and some of their guides are very good, but once you need help with flight changes or other unexpected events, you are not getting any help and moreover you will have even more problems because they are not doing what they suppose to do.