Deborah

Jun 5, 2025

This has to be the worst bus ever

This has to be the worst bus ever . I used flix bus for my trips since it was multiple. I had a trip fork Vilnius to Austria. Austria to Switzerland then Switzerland to London. All the trip was smooth until my Switzerland to London Victoria. It has been a year since my luggage was misplaced and I have gotten no response concerning it. I have been going back and forth with flixbus for a year and now I have decided to write it here for people to not try flix bus. For context, I was traveling from Bern Switzerland to London Victoria Coach Station on the 4th of April 2024 to arrive on the 5th of April. 2024. My first half of the trip was okay. The second half which I boarded from Paris to Bercy Seine to Victoria Coach Station is where I had problem. I boarded the bus N700 at around 9:40pm to depart by 9:45pm.At around 2am,we had to stop at the France border in Calais for border control.this stop was before the ferry ride. I was a little bit delayed and by the time I was done at the border control ,the bus driver had already left with my luggage.I will like to point that this is very irresponsible of the driver. The border control staff was very nice and she helped me to check the ferry to see if she could find the bus but the bus was no where to be found.She then put me on the next FlixBus going to London. By the time I got to London ,my luggage was nowhere to be found and the officers said the bus already departed.I wrote to customer service ,filled the lost and found form but still nothing has been done . First I will like to say the driver was very irresponsible not confirming if all passengers is on board before departing.As a matter of fact,I realize that there was two of us who was left at the border. Secondly ,I would like to point out that there should be a lost and found department at every bus station because why not Thirdly,I would like to say that customer service department is very shitty.How would there not be a phone number for customer to contact.