H10 Hotels
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STAY AWAY FROM THIS NIGHTMARE
Let me start of by saying this was a birthday celebration for my two children. I reserved a room with a king bed due to my son not quite mastering staying in bed during sleep without rolling off just yet. Also, because my daughter has epilepsy and I choose to sleep close to her. My children were absolutely overly excited upon arrival. I initially felt the same way upon arrival. The esthetics of the lobby and outside grounds are beautiful. The room had 2 beds vs 1 king. I requested a room change and inquired why this happened. I was told due to it being 3 guest they automatically made the decision to change my room. The room esthetics wasn't what I expected. So, they changed me. The next room had a canopy frame that is poorly secured. The sofa had mildew stains and both rooms had a weird odor. The room door doesn't have a lock in which you can lock on the inside. I felt very uncomfortable due to this. Moving forward due to us celebrating my kid's birthday I requested something special to be setup for the kids in the room. Can I tell you alcoholic champagne and black cake was setup for my kids. What were they thinking? I hope I have enough space to tell these entire stays nightmare. We had breakfast at Martha's buffet. We encountered massive wait lines for omelets and eggs. By the time our eggs were cooked the food on our plates were cold. Help is definitely needed. In the restaurant we seen roaches crawling around as if they placed an order for food. Food was out for several minutes before being replenished. UNACCEPTABLE! On Thursday of our stay, we decided to go to the kid's waterpark and kiddie pool. My son was having the time of his life on the waterslides. He and several other kids were all over the waterslides. While my son enjoyed the slides my daughter and myself enjoyed the kiddie pool. I stepped out the pool for less than 1 minute to call and change my massage appointment for later. God sent me a message to look back. My daughter was submerged underneath the water drowning. I was less that 50 feet away from her. I jumped in to save my kid. Everyone asked me where the lifeguard was. The lifeguard is NOT RESPONSIBLE for not being in sight to save my daughter. He was attending kids at the waterslides. There's NO WAY POSSIBLE he could have been in two places at once. I was able to rescue my daughter THANK GOD. She was vomiting profusely. Her eyes were rolling, and IVE BEEN TRAINED for these types of situations being a mom. I was hysterical and emotional at the same time. The lifeguard seen what was going on and he rushed over immediately. He looked as if he was very remorseful, but this neglect was a direct responsibility by the hotel. Being that my daughter has epilepsy she freaked out horribly. I felt like I was the WORST MOMMY EVER. I realized that she slipped due to the water shoes she was wearing in the pool. The pool was closed due to the vomit that my daughter vomited. My father and brother also stayed at the hotel during our stay. We had lunch at the jerk hut near the beach. Sad to say my father ordered jerk chicken and the server asked if he wanted dark or white meat. My dad replied white. The server gave him the breast only. My father requested the wing as well. The server told my father NO. He would not give my father the wing as well. He told us that was the policy, and he did this to several other guest right before our eyes. I recall the hotel being an all-inclusive resort. How do you tell the guest they're not allowed food they've requested? It was humiliating all together. The jerk hut had items on the menu that were never available. My son would ask for a Cola just to be told that he couldn't have the entirety of a mini-Cola soda. The soda had to be opened and poured over ice. Therefore, sometimes you would receive the remainder of someone else's drink that they poured minutes prior. My son wasn't comfortable with that. He said, "Mommy how do we know the soda is safe to drink due to it being opened already". He's 100% CORRECT! I was offered a 25-minute massage due to the inconvenience. This has to be the most ridiculous compensation. Mind you I was offered this massage before my daughters near drowning experience. On our departure day I explained all of the situations and the manager on duty asked why I didn't complain sooner. After all of the nonsense I was totally disgusted. Wait I almost forgot about the teen club attendants. They were sitting on their cellphone from the time we entered until we left. Any child could have wondered off and no one would have never known. I never left my kids unattended in that place. Once I arrived home, I received an email stating that they offered me a 3 day return stay at NO-COST. That was a major insult to me and my family. My daughter nearly drowned, and you think I would ever return to this hotel again. You're sadly mistaking! GUEST BE AWARE!