Mobile Direct
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TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. I assume they get people trying things on but in this case my son didnt. Purchased what was sold as an unused paid of Aipods - the expensive headphones not the in ear ones - and received a pair that were obviously used and did one side did not work. they accused his of fraud saying the serial numbers did not match up. on the box its actually written that the product is damaged. Will not refund or send working products. Say its fraud but if they took 2 mins to check the inventory or the serial number of the pair sent they would see they had ownership of them and someone screwed up int he warehouse. or someone in the warehouse is sending defective items and pocketing the good ones. To accuse a customer of Fraud and not report it to the police makes me think this happens a fair amount. What 18 year old has spare headphones the same colour laying around to send back? If they make a mistake (because they are perfect and never mess up /s) they they will take your money and call you a criminal rather than investigate and see what really happened. £449 is a lot of money for an 18 year old and I wont allow it to end here. Edit. They were yours. Either you have someone working there committing fraud or you don’t have a very good system of recording product. Either way it’s terrible service for such expensive equipment. So determined not to be wrong you don’t research anything internally. Looking at other reviews lately this isn’t an isolate incident. See you in small claims.