Alec

Apr 4, 2025

Excellent after sales support

I decided to purchase my first luxury watch for achieving a personal milestone of becoming a chartered engineer. I came across Watches of Mayfair through numerous online searches and looking at reviews like this one, pulled the trigger and made the purchase through their online website. After ordering I emailed to get an expected delivery time, and received a quick response, the watch was delivered in around 4 working days. For this I am glad I purchased from a UK grey dealer. Although for this watch, new, listings are slightly better priced from Japan on Chrono24 I'd have an anxiety meltdown having to wait weeks on end for delivery. Here is where i really appreciate the service from Watches of Mayfair. Right after receiving the watch, i tried activating the warranty on Tag Heuer's website. Initially the website did not recognise the serial number on the watch and i immediately felt duped. Novice buyer here. I emailed Watches of Mayfair about the issue and get advice on how i can authenticate my watch. Later that day, Matt responded with a call to reassure me that the watch came from an approved dealer and that the reason for the serial number not being recognised is the AD not yet activating the international warranty. The next day, i received a Whatsapp message from Matt that the AD had since resolved the issue. I did the check online and my watch was registered and with the delayed activation I got an extra day warranty free. Great communication post purchase. Long review to say I am very happy with the service and should I be lucky enough to progress further in my career, will definitely come back here to celebrate again.