Reiss
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They do not know how to process returns/refunds! You will end up in shortfall
I want to give them 0star! I recently returned a couple of times to the store, and the sales lady processed the first return item under a wrong account resulting the refund didn’t get processed. I called customer services and they refunded manually as I provided the return receipt, however, it was processed against the wrong order (order B)/transaction on their PayPal account. I didn’t know at the time. When I later returned one of the items from order B, they only refunded me half of the value, as on their system they have already refunded some money on this order, but that was done incorrectly from the previous return. I have been emailing customers services and they all replying a systematic message rather than actually speaking to their accounts to look into the issue. Very disappointing and frustrating! It’s been 3 days and not getting anywhere, will be logging a report to trading standards.