Hyatt Hotels
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I checked in 23rd July
I checked in 23rd July, at check in i was told it was mandatory that card detlails be given but no charge would be made, even after stating this was a pre-paid room. I have since spoken to a colleague who checked in also at the hotel, he advised his card details where not asked for at check in. Taking my card detlails in the first place was a totally unwarranted act. I checked out of the hotel 25th July and noticed a charge on my card for £142.32 - this charge was unautherised and not required as the room was pre-paid. After reporting this, I was advised a refund would be made 3-5 working days - this is unacceptable to get my own money back which was took without permission. I will now also encur bank charges as a result of an unaccounted for payment being deducted from my card. To summarise, my card details should never have been taken in the first place as not nescassary but advised it was (I want these details removed from your system) and then after to find an unautherised charge on my card. Hi Brett, Has this complaint been logged ? . Brett Thurston (front office supervisor) is now claiming no money has been taken via email, after advising by phone this would be refeunded