Gate 1 Travel
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A great day because of a Gate 1 representative
Hi fellow travelers, I normally do not write reviews unless something occurred that is of an extraordinary nature. This is one of those times I feel compelled to write about Gate 1 Travel, in particular one of its agents named Claudia Rodriguez who completely went out of her way to assist me with my upcoming Rhine River cruise. You see, at the time of booking, there was only one departure/arrival airport available (NYC) and since we live in Las Vegas, I spent much time trying to book/coordinate our flights to/from NYC so that we could connect with the international flights. Due to the international flights' early departure/late arrival times in NYC, we would need to spend a day (both ways) in a hotel in NYC as there was nothing early/late enough that would otherwise allow us to connect with the overseas flights. I called this morning and was connected to Ms. Rodriguez. This lady absolutely made our day by patiently going through her system and taking much more time than necessary but ultimately finding an option for us to fly from Las Vegas to/from Amsterdam and Basil. Moreover, she was able to find us a fare that upgraded us to premium economy which is cheaper than the cost of our round-trip flights to/from NYC. Additionally, we would not need to spend time and money for two extra days in a hotel in NYC!! Imagine this...more comfortable flying in premium economy, less hassle in checking in/out of hotels, saved two days and much more economical overall!! This does not happen often! Ms. Rodriguez helped us tirelessly, patiently, compassionately and with an upmost professional attitude! Because of her, Gate 1 absolutely and unequivocally earned my trust and continued business. This company is lucky to have someone like Ms. Rodriguez working for them. Cudos to Gate 1 and Ms. Rodriguez!! Thank you so much.