Postoffice
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Sudden, Rochdale post office.
I have visited this post office a number of times over the last few months and suspect I have been overcharged for postage. In light of this I researched prices on the Royal Mail website prior to visiting. I took in an item classed as a small parcel and clearly asked for a tracked 48 hour service, with the value of the parcel as £50. I was quoted a price of £10.35 recorded delivery and the parcel would be delivered by Monday. I repeated I would like a tracked 48 hour delivery and was told this would be £5.35 (or £6.39 for tracked 24 hour delivery). I queried this price and quoted the Royal Mail website of £3.39. The post office worker explained that if a signature was not required then the price would be £3.95, and that there were no price points at £3.39. He then went on to explain that postage had increased on the 7th October, suggesting this was the reason for the price discrepancy. I took my parcel and used another post office. At best the level of service was incompetent, and at worst a deliberate attempt to overcharge me for a service I hadn't requested, which is something I strongly suspect has happened in the past. I recorded the transaction.