Sears Home Services
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RUN AS FAR AND AS FAST AS YOU CAN FROM…
RUN AS FAR AND AS FAST AS YOU CAN FROM THIS COMPANY. Don't let the name Sears fool you. This outfit has no quality control or a customer service ethos. They don't have employees. It seems they subcontract to a bunch of independent technicians, but there is no way to reach them. My appointment was in a window from 8:00am - 12:00pm. I stayed home to be here when they arrived. When I hadn't heard from them by 12:00 I started to reach out. The website led me to an AI chat that was worthless. It finally gave me a number took me to an overseas call center where I was twice promised an update within 30 minutes. No-one was able to contact the technician for an eta. There is some mysterious dispatch center which has no phone number, just an email for the call center to send messages. At 2:00 the web page for my appointment still said I was the next appointment up and the person should arrive by @12:15. At 2:35pm I received a text saying "per your request" - what request? - my appointment had been cancelled and arbitrarily rescheduled in 2 days for between 8:00am and 12:00pm. So, here I sit with a still broken refrigerator and 6.5 hours of my life utterly wasted. Save yourself the same fate and find a local business where you can speak to a live person and they value your business.