IDP Education
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Avoid! Program froze + victim blaming
The propgram froze during the written exam, telling me to not close the window due to it "processing data" and my progress woud be lost otherwise. I immediately emailed the support, which told me it was my internet connection that failed and I should log back in (impossible, as their program had frozen) - and then later to restart my computer. By the time I had figured out that the test program had frozen, managed to force shutdown and restart it to log back in, they said I had exceeded the 300second time limit and the test had been cancelled. 260 USD lost, no option to refund, nothing. Not even an option to book a new test with less waiting time. The communication with their support is polite in wording (pre-written textblocks with lots of "please") BUT extremely rude in content - telling me it is my fault their program froze - even going so far as to point out that "Please note, Inspera software may pass the quality check initially, however, the internet should be stable and be at optimum capacity during the entire course of the test." (of course, my internet connection was as stable as can be and the storage situation did not magically change after 10 min of the test). Should have checked the reviews here first. Feels like a scam. Avoid.
