Shawheen

Jul 10, 2025

FlixBus charges unfair penalties and gives useless vouchers

I made a small booking error and rebooked within 2 hours. FlixBus charged me 53.70 SEK per ticket (2 tickets), refused to refund the difference to my card, and issued vouchers I can’t even use. I don’t live in Sweden and won’t travel again soon — the vouchers are worthless. FlixBus replied saying this was “according to their Terms and Conditions.” That’s exactly the problem. Hiding behind rigid policies while ignoring common sense and basic customer fairness is why I won’t use them again. They incur zero cost for a system-side change, yet they keep your money. 💡 Use VyBuss or SJ Trains instead — better service, clearer policies, and actual human support.