FlixBus
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Horrendous customer service
Horrendous customer service. We had tickets from Pirovac to Split in the middle of July. Flix bus provided the wrong address for the bus stop, and the bus was 50 minutes late. When the bus finally came, it stopped at a different address 200m down the road on the other side of a large and busy highway. Because we were waiting at the wrong address by no fault of our own, we missed the bus and received absolutely zero customer service to remedy the situation, get a refund or exchange our tickets for the next bus. The chat box customer service agent accused us of getting on the bus and trying to scam our way to a refund, despite us having not used the tickets and photos with proof of their error. After clearly explaining the situation to the agent, they sent us a link to a contact form and rudely left the chat. There’s no number to call or email, so we were left completely stranded and had to find another way to our destination. Who knows when or if the contact form will ever be acknowledged. I won’t be using Flix bus again. Complete waste of money and time.