Affinity Water
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Had a meter fitted by Affinity Water…
Had a meter fitted by Affinity Water and after a while started receiving letters to say that they could not find the meter and that until I tell them where it was they were going to charge me a fixed annual rate which was extremely high. Eventually I managed after being on hold for over 30 minutes to speak to a real nice lady who understood my problem, she sent an engineer who again was really helpful and eventually we resolved the issue by going straight to the meter! Affinity Water process awful, once you get through to a real person it's not so bad!! Grace is obviously AI as they have not reached out to me at all. Unfortunately Affinity have no customer value and don't care because currently if I want a water supply I have to use them