Amber Electric
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Slow and misleading payout of solar credits
Wholesale pricing didn't work for me and my usage pattern. Plus with solar on the roof and being a large exporter Amber's page suggests that we aren't a good fit for them either. So I packed up and left for a different provider. That was fine, it wasn't a fit. What wasn't fine was the payout of what Amber owed me for solar feed in credits (in case you're unaware they top up to the minimum FiT at EOFY if the average wholesale price paid to you is less that the min-FiT over the year). I left before EOFY and was told it'd be two weeks to be paid. Two weeks later I was told they are calculating it. Then another two weeks later they quietly removed a line from their website that said it'd be done by July 31. Finally an email from them advised that it'd be August 10. Guess what. It wasn't. It's now apparently going to be August 19. I haven't been an amber customer for over 2 months and I'm still having to deal with them. It's a joke and it shouldn't be that hard for a company to pay-out what is owed to a customer.