H10 Hotels
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They don't care about the service, but they do care about the money.
I spent a weekend in early June 2024 at Ocean el Faro. Every time I go, it gets worse. They keep cutting services to save money. We have an H10 Premium membership, and honestly, I advise you not to buy that membership. It's only good at the beginning, but over the years, they treat you like you don't matter. They don't even want to give us privileged rooms anymore. This weekend, we got standard rooms. I went to reception to file a complaint, and their response was that the room is a studio, regardless of the room's quality. Even if it doesn't have a roof or a bed, if it's a studio, that's what you get by definition. There are hardly any premium drinks; in all the pools and restaurants where I was, there were no premium drinks. They are modifying the games so that now they are paid, like billiards and ping pong. It is truly disappointing how they have been declining. In the end, complaining does nothing; they always have an excuse. At least I see many people giving poor ratings so that others do not make the same mistake as we did by going to these resorts.