Rahman

Aug 10, 2024

AVOID AVOID AVOID!!!

AVOID AVOID AVOID!!! I booked a car from avec through a third company in which I was required to pay the rental fee on collection of the car aswell as the refundable security deposit. When collecting the car I was told that the payment for both rental and security deposit would be taken as a single payment as apposed to a pre authorisation hold, and the deposit would be refunded when returning the car. The problem with this is that because of the exchange rates, you will end up paying more for the security deposit when they take the payment and refund it. I don't understand why they don't just put a pre authorisation hold on credit cards like all other rental companies. When returning the car I was told everything was fine and that I would recieve the refund for my deposit within 7-10 days. However, on my return to the UK I checked my bank statement to see that I was overcharged in this single payment which included the rental fee and security deposit, and another payment was also taken from my card on the day that I returned the car. This second payment has left me worried because it was taken without my consent or me being present to enter my pin number like the first payment was. I would understand if this payment was taken if there was a pre authorisation hold in place, but again there was not ans therefore they have a copy of my credit card details which clearly they can charge me on as they like. When contacting the rental company via email they told me that the other charge was for an upgrade which I supposedly agreed to which was not true. I told them that i did not agree to any upgrade, nor was I given any paperwork, receipts or asked to sign anything. I was then told that they would listen to recorded audio and watch cctv to confirm if I had agreed to the upgrade or not. I told them to go ahead and to also send me a copy of the audio/cctv and within a few hours they said that they would refund me the overcharged payment. It has now been 2 weeks since rental ended, I have recieved less than I was expecting for my security deposit, no refund on the overcharged as promised, and no explanation as to why or how they managed to take a second payment. In facy, avec rentals have now stopped replying to my emails since I have asked for proof of refund and questioned them for the second payment. I have now contacted my credit card company and asked them to open a dispute into this company and to retrieve my funds. This company is not honest or trustworthy, and I would advise from my personal experience to avoid them at all costs if you don't want to lose money. There are many other car rentals companies located in dalaman airport to chose from.