Matthew

Aug 5, 2025

Slow Resolution, But Made Right in the End

I placed an order with Rona Shoes nearly 10 months ago for a pair of insoles, but unfortunately, the product was never delivered. The order status remained stuck on “processing,” and I didn’t receive any updates after the purchase. When I finally reached out to their customer service, I was told that insoles can’t be shipped separately from shoes — something that wasn’t made clear during the checkout process. At first, they were unwilling to offer a refund due to the time that had passed, which was frustrating, especially considering I never received the product. That said, after a few messages back and forth, they did ultimately agree to send the insoles and also issued a full refund. I really appreciate that they were willing to make things right in the end. While I wish the process had been more straightforward, I’m glad they came through, and I hope future orders go more smoothly for other customers.