Viv

Jun 24, 2022

Would Recommend- Four Oaks Branch

Positives: they were very quick to get back to me when I applied for the flat I’m renting . Communication has always been very quick and efficient. Any issues I have had so far in my flat have been dealt with straight away. I would like to mention Leah who has been a star dealing with any queries and issues right from the very beginning. Leah is definitely a precious commodity to John Shepherd and the reason why I feel so comfortable and looked after during my tenancy. Leah is lovely and incredibly efficient at dealing with issues. Nothing is too much for her: I am feeling happy and very settled in my flat . Cons The only issue I had , which is not John Shepherd’s direct fault, is the company they use to check references, Goodlord. I found it virtually impossible to speak to a human being. You can use the webchat. However , you “speak” to a bot after 5pm which proved a waste or time and it was incredibly frustrating. They use a software to collect information and documents and it is a straight forward if you upload exactly what they ask for. In my particular case , I have 2 different employers. One of them , BCC, had not issued payslips for the last 2 months ( they are revamping their payroll system and having issues with this) . So I wasn’t able to provide Goodlord with April and May payslips from 2 of my jobs as I didn’t have them. I emailed them via the Bot to inform them of what was happening. Someone from Goodlord left a message on my phone, suggesting to upload my work contracts and a letter from my employers, so I followed their advice and uploaded all the information as per requested. A few days later I was informed by John Shepherds that my salary did not match what I had stated in my forms when applying for the property ( Goodlord passed the information onto them) It was obvious that Goodlord was not looking at the contracts and extra information I had uploaded. They were still only taking into account the salary they could see from the payslips. The effort made to explain the situation, the contracts, the employers letter and the bank statements were not being taken into consideration. A simple 5 minute call with a human being would have been in enough to sort the issue out. In the end Sam from John Shepherd ,got in touch with them and sort it all out for me. It all got sorted out in the end but all the stress would have been avoided by speaking to a human being and not to a bot.