IDP Education
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Worst online experience ever.
I enrolled for the IELTS Academic test on IDP because i need a language proof certificate to apply for Master's Degree of Science. I chose IDP because it was the first online test provided by IELTS and i thought it was the fastest. On the test day I took 1-hour permit off work to take the Speaking test in the morning, as I have already prepared my MacBook with the required software and have ran all the tests required as per their TCs. While I was attending the Speaking test I've encounter the first technical issue, the fullscreen app was constantly popping in and out, distracting me a lot. Once the examiner showed (for like 1-2 seconds), the software crashed and I could log in anymore, so I immediately contacted the support, then 10-15 minutes later they replied me back providing a new window to make the Speaking exam within few minutes. I joined the waiting room again, waited for more than 30 minutes and no one showed up, as I've ended my 1h permit (it is been 1.5h now), I need to go back to work and I wrote to the support again without receiving any follow-up. Later the day I should have the Listening, Reading and Writing Test, this time using a Windows PC, but once I've entered the session I was kicked out. So I wrote to the support again and they told me that since I haven't completed the Speaking test I was not eligible for the LWR test (nobody told me previously). I've been explaining the situation to all the members of the support team for 5 days without follow-ups, I then asked for a refund or retake but they are constantly reminding me to read the Terms and Conditions, but there is not a section with technical difficulties due to the software. I strongly suggest to go to another institution like British Council (IELTS) or ETS (TOEFL) if you are applying for academic tests, their experience was way better despite the 5$ difference in price (as the time of writing)