Optima Legal
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You couldn’t pay me to use Optima Legal…
You couldn’t pay me to use Optima Legal ever again. It wasn’t my choice, it was through my lender. The portal, is great for uploading documents, however I uploaded the same document 4+ times, and kept getting emails to say I hadn’t uploaded it. I was then charged 3 times for Optima to obtain the same document that I had sent them from previous solicitors. 4 days before completion I was told I couldn’t complete before paying a sizeable charge. 2 of those days are a weekend. I was initially told that fees would be added onto the mortgage, and then suddenly Optima were refusing to complete if they didn’t receive the funds. I would call repeatedly throughout the two month ordeal to get updates, no one called me back. I never once spoke to the person actually dealing with my case, and when I would ring up, I would speak to receptionists who informed me they couldn’t actually do anything and the man handling my case was (always) unavailable. I had to ring my lender to ask for additional money on the mortgage, which ended up being more than the fees as I had to pay for additional days on the previous mortgage. The guy on the phone on my last phone call was very helpful, and he probably is the only redeeming feature of the company.