DNS:NET Internet Service GmbH
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Chaotic cancellation process and ended up paying for 3 DNS contracts now
Wow i want to give ZERO starts but not possible! I am customer of DNS Internet provider since 05.05.2021. I moved to new address on 2023 December and reached out internet provider for the cancellation. They have weirdest process of cancellation i have ever seen. I reached out to them over phone multiple times and they asked me to send an email to cancellation team with my new house registration. I did send an email but nothing happened for a month. I informed internet provider they asked me to do email again and i sent again nothing happened..... They told me to fill the cancellation form and asked me to send to their Office. I sent nothing happened! It has been 4+ months, i have new contract with them as well as old contract with them and they are charging me for both. One month back they registered one more new contract on my name and sent all Hardware. I informed them and returned all hardware but nothing happened. Now there are 3 contracts on my name: 1. Old One - which i was trying to cancel 2. Current one i am using which is valid one! 3. One sent additional for their fun I have sent all hardware for Old one(1st point) and additional one(3rd point) to them. I received an email acknowledging that they received but the neither cancelled my contracts not stopped debiting the money not they refunded my deposit for Hardware. They are not reachable over phone and their online active chat is not able to resolve the problem!