Optima Legal
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Awful customer service
Awful customer service, definitely would not recommend to family or friends. Unable to speak to someone on the phone, staff were rude and kept reiterating in a condescending manner to use portal. Responded to our letters 2 weeks late to inform an error which in result missed our original completion date. Some of the staff didn’t even understand basic information regarding our remortgage queries. Told us there was a shortfall when we knew that was not possible considering we made extra payments and altered our mortgage amount. Then was told we have a surplus on the account which is what we were saying all along. Felt like nobody was listening or understanding, very poor customer service and at many points we questioned why we went with this in the first place because when we first took our mortgage out through Habito we did not have a single worry nor stress over our mortgage. Will not be using you in future and will also leave this same review on trust pilot