TRUSK®
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Total inability to perform the one job they have to do.
Ordered some large items from Ikea. They then pass it on to Trusk. Followed tracking data which gave me a delivery date and time (0800-1400). Stayed in all day. Tracking said "on the way". Arbitarily cancelled at 1445. The next day same thing: Trusk data showed "on the way", delivery time 0800 - 1400... cancelled at 1445. Ikea website showed Trusk would attempt another delivery on the third day, but Trusk's tracking data did not update. I waited but nothing arrived. Teh next day I contacted Trusk. They tried to tell me the driver had found no-one at home which is an absolute lie. Then they asked me for contact details (which they already had). The next day they asked me for my phone number (again, they already had this). The next day nothing arrived, the tracking data had not changed since the last failed "on the way" four days earlier. This time when I contacted them they said I had to re-programme the delivery date on Ikea's website or app. Which I could not, because those options are greyed out. This is becasue Ikea have handed the goods over to Trusk. Trusk told me they could not do anything and I would have to telephone Ikea myself and tell them to re-programme the delivery. I have now spent four further days attempting to get through to Ikea's call centre... when they "call back" my phone rings once then cuts off before I can answer it. A disaster from start to finish (not that this has finished yet - until I can cancel and get a refund!). Do not waste your time with these amateurs.