H10 Hotels
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At 11.50pm December 31st 2022,myself…
At 11.50pm December 31st 2022,myself and my 10 year old daughter were returning to the hotel for a view of the fireworks at midnight followed by my wife a bit behind. We went downstairs as I wanted to use the bathroom before we went outside and at the bottom of the stairs were met by a hotel staff member whom we said hello to but also kept walking when I heard “hey stop”,so we did and we were very rudely asked if we were guests which was bizarre considering we’d just walked through the open reception and past two members of staff on the desk. Anyway I replied that we were and asked as to why we were being spoken to in such a rude manner and again he persisted and asked me for proof which was technically ok which i provided but I asked why he was behaving towards me in his aggressive manner in front of a 10 my 10 year old daughter he said she had a wrist band on which was a keep sake from a recent cruise that we were on. I said that’s no excuse to be so rude and he just became more obnoxious,so I asked him for his name in order to make a complaint and he pointed to his badge to which I said I was taking a photo of and of him for my own protection,which I did. I informed him that I would be making an official complaint in the morning to which he replied F you in front of my daughter as he headed back up the stairs. He then said he was going to take a photo of my daughter and her wrist band which totally freaked me out and I made it quite clear that this was not going to happen and said I wanted a manager immediately to which he replied that “I don’t care F you” two more times,so I went to reception to be met with a similar attitude by his colleague who totally dismissed me and said he knew him for ten years and he wouldn’t say that and that the guys English was bad and of course the guy in question denied saying it. I’m shocked and dismayed at the whole incident and to make matters worse I went back up to reception and a manager was present and all staff members were discussing the matter and I was told that I was being aggressive to which I replied that how would you react in this situation especially when a burly grown man had taken out his phone and attempted to take photos of my 10 year old daughter and the other staff members totally dismissed my complaint. However this customer relations manager eventually agreed to provide me with his business card and I believe he started to understand why I was so upset due to me informing him about the guys attempt to take my daughter’s photo,so I thanked him for his assistance but assured him that I will be taking the matter further,my advice is to stay clear of this place and as a result I missed spending the countdown with my family which ruined New Year’s Eve for us.