FlixBus
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We are very disappointed with FlixBus
We are very disappointed with FlixBus. We were traveling in Paris and not familiar with the area or the language. We bought tickets in advance, and our bus was scheduled for 2:40 AM. We arrived early and sat exactly at the place indicated on our ticket, but no bus came. We waited for more than 3 hours in the cold, with no phone charge left. Only at 4:30 AM did we receive a message that the trip was canceled and that we would receive a new route within 2–3 hours. Nothing ever arrived. Later, the support team told us the stop was different from what was shown in our ticket. We never received this update. We were marked as "no-show" even though we were waiting at the place indicated. This is unacceptable. We request a refund and better communication in the future. Tourists depend on reliable service, and we felt completely abandoned.