Ticketmaster Nederland
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Unexpected bank fee when reselling a ticket – not mentioned in advance
I recently resold a ticket via Ticketmaster and was told I would receive €162.40. However, when the payment arrived in my bank account, I only received €137.40 because an intermediary bank deducted a €25 fee. Ticketmaster confirmed they sent the full amount, but the payment was sent as a SWIFT transfer with SHA (shared charges), which means the recipient covers any intermediary bank fees. This was never mentioned to me during the resale process, so I was unaware that I would lose such a significant amount to banking charges. While I understand this may be a standard banking practice, Ticketmaster should clearly inform sellers about possible deductions before confirming the resale, so people know they may receive less than expected. If you plan to resell tickets internationally, be aware that you might not get the full payout due to bank fees. Also, I felt that my concerns were not truly heard. Several replies came across as dismissive, and my questions — particularly about the missing funds — were met with defensive statements rather than clear, empathetic explanations. Having to follow up multiple times and receiving minimal acknowledgment of the inconvenience made me feel like a burden rather than a valued customer.