Sears Home Services
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TERRIBLE service from the word GO!
Let me start by saying, if I could give them 0 stars, I would. I purchased a sears home warranty in April 2024 because we had used sears years ago and had a great experience. There is a new company administering Sears home service (Transform SR brands LLC). I had an issue with 2 appliances beginning in January 2025. The first appliance, clothes washer, took 2 months and 4 appointments to repair. The second appliance, dishwasher, is still not repaired. We have had over 6 appointments, 4 of which have been canceled with no regard for thee time that my wife has taken off to accommodate their schedule. Each appointment is scheduled for 8am - 5pm arrival time. The first part was ordered on my wife's say so, with no diagnostics of the problem. They said I could install the part when it arrived, but what am I paying for a service contract for? We initiated a complaint and another service call when the appliance continued to function improperly. After a couple of appointments being canceled by them, another part was ordered and finally placed in March. Since that time, my dishwasher now leaks which it did not do prior to them touching it. After 3 more canceled appointments in April, I have since canceled my contract. Their service people are impossible to contact and everything goes to an automated phone. Here is a number where I finally contacted a person (847-418-8223)....it is almost impossible to find! Even this person was no help though! If you're looking to be thoroughly disgusted and frustrated, by all means, give sears a go! In order to be constructive here, I need to say something, for this company to fix itself, it needs an entire restructuring of it's service department.