Halfords Retail
Read all reviews for Halfords Retail →
Shocking customer service – avoid ordering online
I ordered a bicycle for my daughter from Halfords’ website. Unfortunately, the bike was faulty, so we contacted them well within the return period to request a refund. I used their live chat service and was assured someone would be in touch within 48 hours. That was over two weeks ago. Nobody has contacted me since. Thankfully, I took screenshots of the chat as evidence. To make matters worse, I called their customer service number (0330 135 9779) three times. I recorded all the calls. Not once was I able to speak to a human being. There was also no option in the phone menu to deal with online orders. It felt like a complete dead end. I genuinely hate how much time and effort I’ve wasted over what should be a simple issue. Halfords’ customer service has been appalling, and I would strongly advise others to avoid ordering anything online from them.