Inglebert

Nov 30, 2024

Two hour wait to get car and left abandoned when the car broke down

Unless you like waiting over two hours in a queue at Tenerife South airport to get your car, best give Topcar a miss. Whilst I was waiting the two hours to get my car I read a Trustpilot review in which someone said they broke down and no one answered the helpline. I thought “that’s not good”. Guess what. Picked up the car (eventually), had been driving for 15 minutes and had a blowout on one of the front wheels. Tyre shredded so couldn’t use the puncture repair kit (no spare wheel). Tried to call the helpline (that is not a helpline) and guess what? Multiple attempts and 30 frustrated minutes later…..no answer! They did say “leave a message” which was helpful as I was now stranded with no help. Had to abandon the car and get an Uber back to the airport (at my own expense). They did give me another car but reminded me they would be charging me for the tyre. Absolutely unbelievably bad service. Last time I use them. Avoid TopCar if you value your sanity.