Han

Aug 9, 2025

⭐ 1/5 – Disgusting Treatment & Accessibility Failure at Co-op Live

I attended the Billie Eilish concert on 23rd July 2025 with my child. We are both disabled, and I have severe mobility issues, including a broken pelvis, so we booked accessible tickets to ensure we could attend safely. A few days before the event, our seats were moved. I trusted that they would still be accessible. When we arrived, we were shown to seats down steps — completely unsuitable for my condition. When I explained this, staff accused me of lying until I showed proof of my booking on my phone. I was told there was only one chair left on the accessible platform. I sat, and my child was forced to sit on the floor. Moments later, another couple arrived and were instantly given chairs. When I questioned this, I was met with rude, dismissive communication and told we couldn’t sit where we’d been placed. It took 45 minutes after asking for a manager to get another chair. By then, our evening was ruined. We were left feeling humiliated, unwelcome, and discriminated against. This is not just poor customer service — it’s a blatant breach of disability rights under the Equality Act. I am disgusted by how we were treated and will never return to Co-op Live.