Reeny

Jun 16, 2021

Question

I have been using Kedma products for a few years now, I normally purchase from a pop up shop at local shopping Centre which was making it affordable but still on the expensive side. I've been very happy with the products as i have loads of allergies but didn't react to kedma, I was very very disappointed when I called the number I was given to find out if I could order/purchase/ go to pop up shop to purchase when they told me they would not be stocking kedma products any more at there pop up shops and they were now selling a different skin care product. I was sent ingredients of the products and every single new product contained something I have allergies too...It has taken me years to finally fine a product that i can use and now i am unable to purchase it from a pop up shop which made it expensive but I still could afford it, to now discontinue selling in pop up shops in Australia(was the information i was given on the phone) The only way to be able to purchase it now in Australia is online which makes it unaffordable, what usually cost around $600 now cost over $1000 AUD. I email kedma directly about this and they never gave me a reply or response so I thought I would try this way to get a response! Why have you stopped selling kedma products at pop up shops?(I was told this December 2020 by your sales person) And Why have you started selling another totally different product? I feel this is quiet unfair, you supply a product and your able to get it for a few years than you totally change it and the only way to get it now is online and it is very very expensive . I just want to be able to purchase Kedma at a reasonable price. Even with 40% of online it is still more expensive than what I used to purchase it from the pop up shops.