Sears Home Services
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Sears Appliance Repair -- I will never…
Sears Appliance Repair -- I will never use them again. Sears puts the Vice in SerVice We signed a 1-year contract, and they said we would be priority customers. They came in early October 2024 and finished the job today, April 13, 2025. The job required replacing two controllers on the range (3 15-20 minute visits). Sears customer service will give you phone numbers that never reach people, just more pointless series of menus. The same is true for the website. All emails are NO REPLY, so you cannot even email them. No good way to contact. They schedule a date, do not show up, and then send you a rescheduling time that goes out another 2 months. They order parts, and one is correct and the other is not, and you have to go through another 2 cycles of cancellations on those visits. They schedule service....we will arrive between 8 AM and 5 PM. Really? Sears gives service a bad name. Only when they get a bad review will they try and contact you. Too late! They should try to do the job before it is too late to do anything. Incredible false concern. I try to close the account, but there is no place on their site, and instead they send me spam emails asking me to schedule an appointment twice a day.