Sixt
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Worst car rental experience in 30 years…
Worst car rental experience in 30 years of international travel. I had had a reserveration at Sixt's Office at Florence (Italy) Train Station (Firenze Santa Maria Novella) for over 4 months. About 5 days before our pick up the Italian Rail Unions declared a one day National Rail Strike. As such we could not arrive until exa tly 24 hours after out original scheduled pick time. I wrote Sixt requesting that they hold the reservation without any reduction for my loss of 24 hours use. Sixt kept sending emails thanking me for my enquiry and suggesting I visit their website on which I was unable to make any of the needed changes. After 2 days they "declined" to keep the origin 4 month reservation but offered a lesser vehicle for 100 Euros more. This egregious behavior is not that of worthy of an International Corporation operating in an environment where national strikes and other events outside of their customers control should be an opportunity to exhibit a customer centric perspective rather than an opportunity to make more profit.