Hyatt Hotels
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Disappointment
I am extremely outraged with the service I received at this hotel. I was part of a group of girls from London who stayed at the Hyatt Hotel on South Beach for a week in May 2018. I paid the security deposit which was removed from my account twice and on check-out I was told that both payments would be refunded to my card and I should receive the amount within 7-10 business working days. I was also told that the member of staff who took the deposit during check-in made an error and instead of holding the money on my card, he processed the payments as two full transactions. I spoke to another member of staff at the Hyatt again on a separate occasion since arriving back in London and I was again reassured that the money had been refunded and that my bank must be holding onto the money. My Bank stated that this is false and that refund transactions are instant once they have been fully processed, my bank cannot contact Hyatt accounting staff directly to deal with my account transaction details due to the new data protection laws in the UK. I have only received the invoice for one of the rooms we stayed in which did show proof that one payment had been refunded however due to incompetent staff at the front desk they have refunded the money onto a completely different card which can be seen clearly on the invoice!!! I am still yet to receive an invoice for the second room and a clear explanation and accountability in writing of what has happened.