Halfords Retail
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Tried buying one of their bikes which…
Tried buying one of their bikes which was in the current sale, the website wouldn’t allow me to complete the purchase so thought I would try the next day but the next day the bike was removed from the sale and back to full price (the sale was still on for another two weeks) contacted the customer service department who lied to me and said that particular bike was never included in the sale, it was only when I said I had screenshots showing the bike was on sale that they said they would refer it to the relevant department and I would have a response in 48 hours. After 3 days and no response I contacted them again and was told someone would be in contact but couldn’t say when, that was over a week and a half ago and still no contact from Halfords so today I went to Leisure Lakes Bikes, super helpful staff, great range of bikes and excellent customer service and purchased a bike through them.