Mario

Sep 1, 2025

LLoyds bank customer "service"

I give 1 star because I cannot give minus 5. Today I am unable to transfer money abroad. The relevant page, on both the phone app and the website, is blank, no message, no nothing just plain blank. I contacted the chat help (I'll make no comment on the virtual assistant because words fail me). I have been online for 2 and a half hours most of this time waiting for a reply and finally after having been asked useless questions and waited and waited for useless replies, I was told "we are experiencing issues with sending money abroad. You'll be notified when the issue is solved." After 2.5 hours !!! I am furious that I cannot use my money whenever I need to and am furious for the inordinate amount of time I spent waiting for an answer from the adviser who was obviously juggling a dozen other customers. Thinking of switching bank if LLoyds cannot renounce few pennies from their stellar profits to invest on their customer service