Aegean Airlines
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An overpriced, not value for money company
An overpriced company, overall, with a not value for money service. Several issues came up which, despite the staff members' politeness, are the reason I will avoid flying with this company again. *After paying a small fee to reserve a leg space seat I was informed that due to aircraft change my seat had changed to another without being refunded. I had to call the company myself in order for the issue to be solved by a polite employee, who had also reassured me that my 2 underage children who were travelling with me on the same reservation, would be seated together (the two of them). *My children were not seated together and although I repeatedly tried to change this online I couldn't, due to a problem with their official website. *It took several phone calls in Athens and Cyprus, on their 24/7number, to finally manage to talk to a member of the staff and ask them to solve the problem. *It took 2 phone calls with 2 different employees and a lot of miscommunication for the problem to be solved, in the easiest way that I asked for in the first place: one of my children's seats was simply moved next to the other's, since it was available! *Returning from Athens we were asked if we would like to hand in our cabin bags in cargo area since it was a completely full flight. Having lost faith in the company's reliability I only gave in one of the bags _luckily, because we received it broken. The bag was fully refunded without delay.