Reiss
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Mind bogglingly bad customer service.
I received £200 of e vouchers for Christmas which I spent (online) on a mix of sale and non-sale menswear items. Although the parcel showed as “delivered”, it didn’t arrive and there wasn’t any photographic evidence available via the Reiss app to confirm either way, so I contacted customer services who were also unable to locate any delivery information from their courier. So common sense would suggest that the best solution for me, as the customer, was that Reiss simply re-sent the same items (in the original order) for a second time, but no! The only solution customer service were prepared to offer was to provide a full refund by way of a physical gift voucher (issued via post) which will take up to 5 days to arrive! This was despite the original gift vouchers being issued via email and received in seconds. Therefore, having already had the inconvenience of not receiving the items I ordered, by the time the physical replacement voucher arrives, I will no doubt have lost the majority of the items I wanted as most of them will have been added to the sale and sold out! 🙄 What an absolute WASTE OF TIME! And I wouldn’t mind but the customer service officer really couldn’t have cared less either!